R M A

• RMA form - will be available from iNet Support (support@inet.net.ph)
• A DOA (defect on arrival) will be subject for a total replacement. Please report the case immediately to iNet.
• Marking - Yes - apply removable labels or post-its to a safe location, e.g. the LAN connectors or the outside of the board sleeve.
No - please do not mark products with a pentel / pen.
• Fault Description - Please do not waste time, money, and jet fuel. We cannot read your mind. Give us a detailed fault description for each RMA, especially if the fault is intermittent. We can read and understand English, Tagalog and Ilocano. Without a proper fault description, chances are good that we will not see what is wrong in a brief test, and return the board with the note "no fault found".
• Packing: Boards - You are returning electronic assemblies, not vegetables - please pack properly. Place each board into a separate ESD safe bag (black metallic = static shielding). Clear bubble wrap or plain plastic bags are not ESD safe, and may void the warranty. Use the original cardboard sleeves or something similar to protect the boards from outside impact and each other
Systems - You can use bubble wrap or styros to protect the system inside a proper box.
• Ship to - Faulty board must be sent to iNet and iNet will send the same to the supplier / manufacturer for repair/replacement. Shipping charges is free (iNet’s expense) both ways during warranty period. Please send faulty board to:
 iNet Technologies, 5F Phinma Plaza, Plaza Drive, Rockwell Center Makati City, Philippines 1211
Phone: +63 925 352 0052 | +63 917 352 0052
Appropriate solutions will be rapidly reached.
• Items must be impeccable by appearance, without alteration, scratches and damaged marks. The board won’t be accepted in case of customer’s improper handling or misuse.
• Patience - Please be patient, both repair / replacements do take some time.
 • Respective manufacturers reserve the right to repair or replace defective goods.

TERMS & CONDITIONS OF SALE

These Terms and Conditions of Sale (Terms & Conditions) apply to all sales of products (Products) by (iNet).
PROOF OF PURCHASE: Your INVOICE/OR/DELIVERY RECEPT are your proof of purchase from iNet.

ACCEPTANCE
Customers will be deemed to have accepted these Terms & Conditions by placing an order with iNet. iNet's acceptance of Customer’s order is considered Customer’s acceptance of these Terms & Conditions. These Terms and Conditions supersede any other agreement.

ORDER AND SHIPMENT
INet is not bound by any terms and conditions set forth by customer unless previously agreed to by INet in writing. Unless otherwise agreed in writing, delivery will be made in accordance with INet's delivery/shipping policy on the date of order. All shipments of Products by iNet will be from iNet’s Makati City office, and satellite offices in Quezon City. Insurance coverage, transportation costs and all other expenses applicable to shipment from iNet to the Customer’s identified delivery place will be the responsibility of the Customer unless . Customer must notify INet, by calling INet within three (3) days after delivery of any claimed shortages or rejections. Failure to give such notice of a claim will be deemed an acceptance in full of any such delivery. Approval of any short shipment claim is in iNet's sole power and discretion. In the event that iNet grants a short shipment claim, iNet will replace the lost or damaged Product or issue a credit memo at its sole discretion.

 OTHER TERMS AND CONDITIONS
• iNet reserves the right to change the terms and conditions of sales at INet at any time.
• No iNet employee or agent has the authority to vary any iNet policies or the terms and conditions governing any sale.
• iNet is not responsible for typographical errors.
• pfSense, OPNSense, Untangle, and any other open source OS are only used for testing purposes and are not included in any of this sale. End users are therefore free to choose and install his/her preferred OS. Compatibility is NOT at all iNets responsibility.